FREE SHIPPING TO THE AMERICAS & EUROPE
Gurruchaga 1881 | Buenos Aires | Argentina
WhatsApp: +54 911 5496 1770
Teléfono: +54 11 4832 6299
Tuesdays to Saturdays: 11 AM to 7 PM.
Arenales 1239 | Rue des Artisans | Buenos Aires | Argentina
WhatsApp: +54 911 3155 5076
Teléfono: +54 11 4811 0653
Mon to Fri from 10 AM to 1.30 PM and 2.30 PM to 7 PM.
All of our rugs are 100% hand made.
Following are some tips on how to keep your rug in good
condition, as well as how to clean it and treat common stains
so that you may continue to enjoy, cherish and use your rug
for many, many years to come.
Unfold the rug and lay it out in the space where it will be located.
Your rug may have creases in the spots where it was folded. Once it is fully laid out and over a period of time, the weave will settle down and the creases will completely disappear.
To speed up this process, the easiest thing to do is fold the rug along the same creases, but in the opposite direction, and apply a little pressure.
The non-slip pad, a mesh mat that is laid on the floor and simply placed underneath the rug without the need to stick it or sew it to the rug, is vital for the following reasons:
SAFETY: It secures your rug to the floor and prevents the rug from moving, providing more safety for everyday use.
PRESERVATION: It protects the rug from the weight of furniture and provides added thickness, making the rug more plush and comfortable.
CLEANING: It helps to keep the rug clean by sending dust and sand (which are abrasive and harmful to the fibers) through the weave and depositing them onto the floor underneath.
Roll up the rug and set it aside.
Place the non-slip pad (we suggest you use masking tape or another kind of tape to secure the pad while laying the rug and removing the tape when done).
Carefully rest the rolled-up rug at one end of the non-slip pad, and unroll it slowly so that the non-slip pad does not crumple up.
With a pair of scissors, carefully trim the exposed edges of the non-slip pad that are peeking out along the edges of the rug.
It is VERY important for the vacuuming to be gentle and with no friction.
Use the largest attachment tool on the vacuum hose so that the amount of suction is not very strong and make sure that the attachment doesn’t have any kind of brush.
At least once per month, do a more thorough cleaning of your rug by vacuuming both the front and the back side of the rug, and flipping it back over again to vacuum the front a second time.
Direct exposure to sunlight (or to any other intense light such as halogen bulbs) and/or extended periods of time can cause the textile to become discolored (both with your hand-woven rug and any other type of textile, leather, wood, etc.), which is why we suggest that you avoid any direct light exposure or try filtering it with the use of curtains, blinds, shades or screens.
As time goes by and depending on how you use your rug, it’s likely that there will be fibers that will come loose causing some pilling.
Rug specialists should be able to solve this issue, or, another option would be to “shave” the rug by using a hair or beard trimmer, in which case you would need to trim flush with the rug in a very careful manner so as to not damage or ruin the structure of the weave.
The first thing you should always do is react quickly to prevent the stain from drying.
LIQUID STAIN: use white paper towels or a white cloth, going from the edges towards the center of the rug so that the stain doesn’t spread. SOLID STAIN: Use a spoon to scrape off and remove any solid stains.
Prepare a solution of warm water, with a few drops of neutral PH liquid soap special for woolens, and a splash of white vinegar.
Place a white towel between the rug and the floor, to absorb excess liquid.
Apply the preparation with a damp clean sponge directly on the stain, and then clean it with a clean white cloth.
Repeat these steps as many times as necessary, until the stain is removed.
Dry well with a white towel.
When cleaning, both with the sponge and with the towel, do it with gentle vertical movements, without scrubbing, to avoid pilling.
If the stain persists, we suggest a professional cleaning.
If cleaning is necessary (over a period of time or as a result of stains), we suggest that you solely rely on rug specialists and dry cleaners experienced with and specialized in rugs.
For a more detailed information about placing, care and cleaning, read carefully the guide below:
Guide
It is essential that everyone involved with cleaning the house understand the proper way to vacuum and clean your handmade rug.
All Elementos Argentinos’ rugs are woven with 100% natural pure sheep wool. We do not use polypropylene or other synthetic material. For this reason, our rugs are lavish, visually appealing, exceptionally smooth, easy to clean, eco-friendly and incredibly durable. Furthermore, pure sheep wool is a fireproof material, making it safe and stable.
100% BY HAND. The wool is spun by spindle or distaff and we color it using either natural or mineral dyes that have UV filters. Once the desired tone is reached, the wool is washed again to properly set the color. Only then may the woven process begin, where the use of different sized looms allow us to provide a wide range of products to our customers: anything from a grand rug for a hotel to small bedside pieces. There are no machines involved in the process of production. Just the expert hands of our weavers that have been working with us for more than ten years.
YES! To ensure our rugs last many years in good condition, we submit them to usage simulators and laboratory tests, from which we have developed a balanced yarn with a torque that retains the softness of the natural wool while simultaneously optimizing its resistant, providing greater durability. With minimal care, these pieces can last many years in excellent condition.
Monte rugs are made in 100% pure and natural sheep wool, spun on a spindle and woven by hand using a loom.
THE LOOK: Streaks of color, stylishly rustic, and exuding that handmade appeal.
THE FEEL: Strong, untamed, plush, pure pleasure.
ARRAY OF DESIGNS: One marbled color, striped lengthwise, honeycomb and fine comb patterns, and square tiled designs.
LOOM TECHNIQUE USED: Warp-faced, flat-woven weave.
Meet our Monte rugs HERE.
Andes rugs are made in 100% pure and natural sheep wool, spun on a distaff and woven by hand using a loom.
THE LOOK: Harmonious colors, sophisticated and elegant, urban and contemporary.
THE FEEL: Soft, durable, and dense, beckoning you to go barefoot, get up close, and feel the texture against your skin.
ARRAY OF DESIGNS: Solid colors, striped widthwise, borders, zigzag or chevron patterns, and geometrical designs.
LOOM TECHNIQUE USED: Weft-faced, flat-woven weave.
Meet our Andes rugs HERE.
Pampa rugs are made in 100% pure and natural sheep wool, spun on a distaff and woven by hand using a loom.
THE LOOK: Contemporary streamlined designs, mainly woven with only natural colors free of any dyes.
THE FEEL: The friendly, kind-hearted warmth of the Argentine Pampas in a line of ultra-soft rugs.
ARRAY OF DESIGNS: Solid colors and striped widthwise.
LOOM TECHNIQUE USED: Weft-faced, flat-woven weave.
Meet our Pampa rugs HERE.
Amable rugs are made in 100% pure and natural sheep wool, spun on a spindle and woven by hand using a loom.
With a wool density per sqm somewhat lower than the ones on Monte, Andes or Pampa collections, and only available in standard designs and sizes, this collection combines our rugs traditional quality with “kind” (amable) prices.
LOOM TECHNIQUE USED: Warp-faced, flat-woven weave.
Meet our Amable rugs HERE.
For special sizes and designs, please write to [email protected]
There is no such a thing as the “ideal” size for a rug. It will depend on the space available, but also on elements like the brightness of a room, the color of the floor or the style of the place.
If you have a good-sized living room, our recommendation is that the rug is placed 8” below the main chair, trying to contain at least the front legs of other chairs or armchairs and, of course, the entire coffee table.
If you have an extra-large space, then it is necessary for the rug to incorporate the entire living room set in order to divide it well into sectors.
In cases where you have a smaller space, we suggest the rug start at the edge of the couch, making sure it does not go under it (since this could shrink the space visually).
For a bedroom, use a similar criteria:
Being unique pieces, made entirely by hand, there may be slight differences in the tone of colors, the size (+/- 4%), or the design pattern. In any event, our rugs are thoroughly checked, and they are sent to the customer only if they meet the strict quality standards we have worked with over the past decade.
The rugs in the ‘In Stock Products’ section of our Online Store, have immediate delivery.
In the case that you design your own rug, it takes 6 to 8 weeks to weave it, depending on the size and the complexity of the design.
Always use a non-slip pad under handmade rugs. The non-slip pad, a mesh mat that is laid on the floor and simply placed underneath the rug without the need to stick it or sew it to the rug, is vital for the following reasons:
Preservation: It protects the rug from the weight of furniture and provides added thickness, making the rug more plush and comfortable.
Safety: It secures your rug to the floor and prevents the rug from moving, providing more safety for everyday use.
Cleaning: It helps to keep the rug clean by sending dust and sand (which are abrasive and harmful to the fibers) through the weave and depositing them onto the floor underneath.
The various devices we use (laptops, home computers, phones, tablets, etc.) generate different colors of the same image. That’s why we compared each of the colors available to the Pantone® Textile TPX international guide and created a Color Catalog available on the Online Store section of this website.
In order to be sure of the color you are about to choose for your rug, you may search it by code on the Pantone® Textile TPX guide or on the web (it won’t be as accurate as having an actual guide, but it will give you a more precise idea of that color)
Pantone® is a recognized global authority on color, provider of color systems and leading technology for the selection and proper communication of colors for a wide variety of industries.
Unlike what happens with industrial and machine made rugs, our rugs are made entirely by hand. For us, producing a color sample is like weaving a small rug and requires proportionally the same process as a large one. As this turns out to be operatively non-viable for us, we suggest to use the Pantone TPX Guide as a color reference.
You can buy online one of our rugs at the ‘Shop Online’ section, create your own at the ‘Design your rug!’ section, or by visiting or calling us at one of the two stores we have in Buenos Aires, Argentina:
Palermo: Gurruchaga 1881 – Phone: +54 11 4832 6299 – Whatsapp +54 911 5496 1770 | Tuesdays to Saturdays from 11 AM to 7 PM.
Recoleta: Arenales 1239 – Rue des Artisans – Phone: +54 11 4811 0653 – Whatsapp +54 911 3155 5076 | Mondays to Fridays from 10.00 AM to 1.30 PM and from 2.30 PM to 7 PM.
You will see 3 sections on this website that allow you to buy our rugs wherever you are:
SHOP ONLINE: there you will find in-stock rugs that are ready to be delivered, and made-to-order ones in standard sizes and color combinations.
DESIGN YOUR RUG!: here you will be able to choose the design you want and play with sizes and color combinations until you create the rug of your dreams.
COLOR CATALOG: catalog of the colors available for the ‘Design your rug!’ section.
Foreign customers may pay with credit card via PayPal, or contact us for an international transfer.
To ensure the security of online transactions of this site, we have chosen two of the most recognized and prestigious companies in the world: MercadoPago for our Argentinean customers, and PayPal for our international clients.
For international shipments we work with FedEx and DHL, since we’ve reached an agreement of special rates for our clients.
Shipments within Argentina, the Americas and Europe are free of charge for online purchases.
Unfortunately not. International free shipments and paid shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. Elementos Argentinos has no control over these charges and cannot predict what they might be.
For specific information, please consult with your local government import office.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.
All our international sales are final. We must mention, however, that we have not received a single complaint from customers who have purchased made to size rugs from us.
All stock products (listed on the site as “Available Immediately”) purchased in Argentina through www.elementosargentinos.com.ar can be exchanged within thirty (30) calendar days or returned within seventy-two (72) business hours from the date the order was received.
Products must be unused and in the same condition in which they were sent, and the original packaging and tags (boxes, plastic bags, labels, etc.) must be in good condition.
If you would like to exchange or return a product bought in Argentina on our website, send us an email to [email protected] telling us the reason why you would like to exchange or return it. Don’t forget to include your name and telephone number.
Once we have this information, our Customer Service department will contact you to arrange everything.
Personalized products (custom-made rugs designed through the Design Your Rug! module or custom-made rugs made at the customer’s request and listed on the site as “4 to 5 Weeks Shipping” or any other delivery time that isn’t “Immediate”) cannot be exchanged or returned.
You may make an exchange or return at any of our stores. If you are unable to get to them, send us the product in its original packaging to Gurruchaga 1881, Ciudad Autónoma de Buenos Aires, CP 1414, together with your purchase information: First and Last Names, Order Number, Telephone Number and Email.
Please send us an email to [email protected] with the tracking number and shipping company used to send the product.
For products purchased in Argentina with free shipping, the customer will be responsible for any shipping charges associated with the exchange or return.
In the case of product returns, the refund (which will be credited to your credit card or reimbursed via bank transfer) will be issued once the product has been received at our warehouse and we have verified that it has not been used, is in good condition and its original packaging and tags are intact.
The amount you paid for the product when you bought it will be used for returns, regardless of whether the price has changed at the time of return.
Unfortunately, for international sales, all sales are final.
Hi! Welcome to elementosargentinos.com.ar website (hereinafter “Website”). Your use of this Website is governed by the following terms and conditions. User/s refers to Website visitors and customers who place their orders through our Website (hereinafter “User/s”).These Terms and Conditions apply to your access and use of the Website. Your use of our Web Site constitutes your agreement to follow these Terms and Conditions and to be bound by them: please make sure you have read, understood and accepted all our Terms and Conditions.
Products and services offered on our Website (hereinafter “Products”) will only be available for people with full legal capacity to enter into contracts. Our Products cannot be bought by people lacking such legal capacity or underage. Any acts carried out by them through this Website shall be the responsibility of their parents, guardians, legal guardians or curators and shall be deemed as performed by them acting in an authorized capacity.
Users must provide some personal information to buy our products on line.It is processed and kept in servers or magnetic media with high security standards and material and technological protection.
Users accept that service-related information and technical processing may be transferred unencrypted in the following cases (a) intra network transference, and (b) adjustment changes to fit net or device connection technical requirements.
Making an order:
a) You must click on the “Design your rug” section on the Website:
or
a) You must click on the “Shop Online” section on the Website:
Your offer to purchase Elementos Argentinos´ products shall not be deemed to be accepted until we send you an email with the order confirmation. Sell is deemed completed when Elementos Argentinos successfully complete payment collection process. Elementos Argentinos will deliver its Products to Users to the address given by them. In the case of shipments in Argentina, Elementos Argentinos may choose to send the product to the customer’s address or to the land transport terminal nearest to the shipping address.
About our Products: as each of our products is unique and fully handmade, color, design pattern and size may slightly vary from rug to rug, in relation to the pictures shown (i.e. size may vary up to +/- 4% from the original measure). However, our rugs are thoroughly checked and only delivered to customers if the strict quality standards that our company has been following for the last 18 years, are met.
About the Colors: Different color display settings on computer monitors (laptops, PCs, cell phones, tablets, etc.) can have an effect on the appearance of colors, sizes and design patterns, for this reason we compared all our offered and available colors with the Pantone Textile PTX international guide.
When selecting the color during the design process, the name of such color will appear next to it, along with its respective Pantone code. In order to know accurately the color you are about to choose for your rug, you can look for it by its code in the Pantone Textile PTX international guide.
Pantone® is a color worldwide known authority; it provides color systems and state- of- the- art technology for the selection and proper communication of colors for different type of industries.
Delivery time: Products in the “Shop Online” section with “Delivery Times: Immediate” have an estimated delivery time of 5 to 7 business days within Argentina. Products in the “Shop Online” section with “Delivery Times: 6 to 8 weeks” and Products in the “Design your rug!” section, contemplate the following delivery times: Andes rugs take 6 to 8 weeks for woven and one additional week for delivery. Monte rugs take 6 to 8 weeks for woven and one additional week for delivery.
Shipping Charges: Amounts under “Shipping Charges” do not include custom taxes that shall be paid by User.
International free shipments and paid shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. Elementos Argentinos has no control over these charges and cannot predict what they might be.
For specific information, please consult with your local government import office.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.
Returns and Exchanges:
National Sales: All in-stock products (listed on the site as “Available Immediately”) purchased in Argentina through www.elementosargentinos.com.ar can be exchanged within thirty (30) calendar days or returned within seventy-two (72) business hours from the date the order was received.
Products must be unused and in the same condition in which they were sent, and the original packaging and tags (boxes, plastic bags, labels, etc.) must be in good condition.
If you would like to exchange or return a product bought in Argentina on www.elementosargentinos.com.ar, send us an email to [email protected] telling us the reason why you would like to exchange or return it. Don’t forget to include your name and telephone number.
Once we have this information, our Customer Service department will contact you to arrange everything.
Personalized products (custom-made rugs designed through the Design Your Rug! section or custom-made rugs made at the customer’s request and listed on the site as “6 to 8 Weeks Shipping” or any other delivery time that isn’t “Immediate”) cannot be exchanged or returned.
You may make an exchange or return at any of our stores. If you are unable to get to them, send us the product in its original packaging to Gurruchaga 1881, Ciudad Autónoma de Buenos Aires, CP 1414, together with your purchase information: First and Last Name, Order Number, Telephone Number and Email.
Please send us an email to [email protected] with the tracking number and shipping company used to send the product.
For products purchased in Argentina with free shipping, the customer will be responsible for any shipping charges associated with the exchange or return.
In the case of product returns, the refund (which will be credited to your credit card or reimbursed via bank transfer) will be issued once the product has been received at our warehouse and we have verified that it has not been used, is in good condition and its original packaging and tags are intact.
The amount you paid for the product when you bought it will be used for returns, regardless of whether the price has changed at the time of return.
International Sales: Unfortunately, all international sales are final.
Online Information: Elementos Argentinos does every effort to accurately describe the offered Products. However, we cannot guarantee that descriptions or any other Website content are precise, complete and reliable, updated or free of mistakes. Prices of products may change without prior notice.
Website Availability: users accept and acknowledge that our Website may not always be available due to technical defects, internet failures or due to any other reason outside our scope of our control and none of these facts will result in Elementos Argentinos´ liability. Elementos Argentinos shall not be responsible for any bug that may affect Users´ equipment as a result of accessing, using or browsing our Website or for any data, file, text or data transfer.
Terms and Conditions: Elementos Argentinos may change Terms and Conditions at any time and publishing such changes on the Website.
Order cancellation: Elementos Argentinos may, for any circumstance that may arise and after goods were bought by User, cancel the purchase due to lack of stock availability; lack of authorization to process the transaction by the credit card issuer or administrator or; due to any issue identified by the Office of Fraud Prevention. In any such event our Customer Department will contact Users to inform them the facts, and request additional information or make verifications prior to delivery, if needed.
Website Changes: Elementos Argentinos reserves the right to change, limit or cancel the scope or the functions of the Website at any time. Although we do any effort to offer our service without technical problems, sometimes Website use may be partially or totally unavailable due to Website maintenance, development and/or other related activities. Under certain circumstances some data may be lost. Under no circumstances Elementos Argentinos shall be liable for Website service unavailability, technical problems or data loss.
Intellectual Property: Elementos Argentinos owns all the intellectual property and other rights on this Website including rights on the service provision, published contents, images, videos and data bases (hereinafter “Protected Property”). Changes, reproductions, publications, third party´s data transfer and/or other use of Protected Property without the prior written consent of Elementos Argentinos is expressly forbidden.
Jurisdiction: All the provisions in this agreement shall be governed by the Argentine Republic laws in force; such laws are available for reading at www.mecon.gov.ar. Any conflict arising from this agreement, its existence, validity, interpretation, scope or compliance shall be subject to the first circuit courts of Capital Federal.
Inquiries: Should you have any inquire about these Terms and Conditions, you can contact us at [email protected]
Click to enlarge images.
The various devices we use (laptops, home computers, phones, tablets, etc.) generate different colors of the same image. That’s why we compared each of the colors available to the Pantone® Textile TPX international guide and created a Color Catalog available on the Online Store section of this website.
In order to be sure of the color you are about to choose for your rug, you may search it by code on the Pantone® Textile TPX guide or on the web (it won’t be as accurate as having an actual guide, but it will give you a more precise idea of that color)
Pantone® is a recognized global authority on color, provider of color systems and leading technology for the selection and proper communication of colors for a wide variety of industries.
Click to enlarge images.
The various devices we use (laptops, home computers, phones, tablets, etc.) generate different colors of the same image. That’s why we compared each of the colors available to the Pantone® Textile TPX international guide and created a Color Catalog available on the Online Store section of this website.
In order to be sure of the color you are about to choose for your rug, you may search it by code on the Pantone® Textile TPX guide or on the web (it won’t be as accurate as having an actual guide, but it will give you a more precise idea of that color)
Pantone® is a recognized global authority on color, provider of color systems and leading technology for the selection and proper communication of colors for a wide variety of industries.