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Elementos Argentinos

Design your rug!

For international sales, or if you are a retailer, architect or interior designer, please contact us at:

[email protected]

PALERMO STORE

Gurruchaga 1881 | Buenos Aires | Argentina

WhatsApp: +54 911 5496 1770

Teléfono: +54 11 4832 6299

Tuesdays to Saturdays: 11 AM to 7 PM.

[email protected]

RECOLETA STORE

Arenales 1239 | Rue des Artisans | Buenos Aires | Argentina

WhatsApp: +54 911 3155 5076

Teléfono: +54 11 4811 0653

Mon to Fri from 10 AM to 1.30 PM and 2.30 PM to 7 PM.

[email protected]





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    All of our rugs are 100% hand made.
    Following are some tips on how to keep your rug in good
    condition, as well as how to clean it and treat common stains
    so that you may continue to enjoy, cherish and use your rug
    for many, many years to come.

    • Placing
    • Care & Cleaning Tips
    • Tutorials
    • Complete Guide

    Placing your rug in 3 Steps

    1. Receiving your rug

    2. Always use a non-slip pad

    3. Placing it

    Care & Cleaning Tips

    Vaccum your rug on a regular basis

    Discoloration

    Pilling

    Stain Removal

    Dry clean only

    Tutorials

    Placing your rug

    Maintenance

    Removing stains

    Keep your rug like new

    Complete Guide

    For a more detailed information about placing, care and cleaning, read carefully the guide below:

    Guide
    It is essential that everyone involved with cleaning the house understand the proper way to vacuum and clean your handmade rug.

    About our Rugs

    What materials are the rugs made of?

    How are the rugs made?

    Are Elementos Argentinos' rugs resistant?

    Collections

    Monte

    Andes

    Pampa

    Amable

    Designs & Sizes

    What happens if I want a different size, design, or color combination to those offered on the site?

    How do you calculate the ideal size for a rug?

    Will there be differences between the design I see on the website and the rug I receive?

    How soon can I expect my rug after ordering?

    Do you recommend the use of a non-slip pad underneath the rug?

    Colors

    How do I know if the colors I see on my screen are real?

    Do you send color samples?

    Buying Online

    Where can I buy Elementos Argentinos Rugs?

    More about buying online

    Payments Methods

    Which are the online payment forms?

    How do I know if this shopping site is secure?

    Shipping

    What are the delivery options?

    Are custom duties included in international free shipping?

    Can I return my purchase?

    All stock products (listed on the site as “Available Immediately”) purchased in Argentina through www.elementosargentinos.com.ar can be exchanged within thirty (30) calendar days or returned within seventy-two (72) business hours from the date the order was received.

    Products must be unused and in the same condition in which they were sent, and the original packaging and tags (boxes, plastic bags, labels, etc.) must be in good condition.

    If you would like to exchange or return a product bought in Argentina on our website, send us an email to [email protected] telling us the reason why you would like to exchange or return it. Don’t forget to include your name and telephone number.
    Once we have this information, our Customer Service department will contact you to arrange everything.

    Personalized products (custom-made rugs designed through the Design Your Rug! module or custom-made rugs made at the customer’s request and listed on the site as “4 to 5 Weeks Shipping” or any other delivery time that isn’t “Immediate”) cannot be exchanged or returned.

    You may make an exchange or return at any of our stores. If you are unable to get to them, send us the product in its original packaging to Gurruchaga 1881, Ciudad Autónoma de Buenos Aires, CP 1414, together with your purchase information: First and Last Names, Order Number, Telephone Number and Email.

    Please send us an email to [email protected] with the tracking number and shipping company used to send the product.

    For products purchased in Argentina with free shipping, the customer will be responsible for any shipping charges associated with the exchange or return.

    In the case of product returns, the refund (which will be credited to your credit card or reimbursed via bank transfer) will be issued once the product has been received at our warehouse and we have verified that it has not been used, is in good condition and its original packaging and tags are intact.

    The amount you paid for the product when you bought it will be used for returns, regardless of whether the price has changed at the time of return.

    Unfortunately, for international sales, all sales are final.

    Hi! Welcome to elementosargentinos.com.ar website (hereinafter “Website”). Your use of this Website is governed by the following terms and conditions. User/s refers to Website visitors and customers who place their orders through our Website (hereinafter “User/s”).These Terms and Conditions apply to your access and use of the Website. Your use of our Web Site constitutes your agreement to follow these Terms and Conditions and to be bound by them: please make sure you have read, understood and accepted all our Terms and Conditions.

    Products and services offered on our Website (hereinafter “Products”) will only be available for people with full legal capacity to enter into contracts. Our Products cannot be bought by people lacking such legal capacity or underage. Any acts carried out by them through this Website shall be the responsibility of their parents, guardians, legal guardians or curators and shall be deemed as performed by them acting in an authorized capacity.

    Users must provide some personal information to buy our products on line.It is processed and kept in servers or magnetic media with high security standards and material and technological protection.

    Users accept that service-related information and technical processing may be transferred unencrypted in the following cases (a) intra network transference, and (b) adjustment changes to fit net or device connection technical requirements.

    Making an order:

    a) You must click on the “Design your rug” section on the Website:

    • 1. Select texture.
    • 2. Select design.
    • 3. Select size and colors.
    • 4. Agree to the Terms and Conditions.
    • 5. Confirm your order by clicking PROCEED TO CHECKOUT.
    • 6. Confirm your order by entering the data on your credit card.

    or

    a) You must click on the “Shop Online” section on the Website:

    • 1. Choose a Product / Rug for sale.
    • 2. Add it to the cart.
    • 4. Agree to the Terms and Conditions.
    • 5. Confirm your order by entering your credit card information.
    • 6. Confirm your order by entering the data on your credit card.

    Your offer to purchase Elementos Argentinos´ products shall not be deemed to be accepted until we send you an email with the order confirmation. Sell is deemed completed when Elementos Argentinos successfully complete payment collection process. Elementos Argentinos will deliver its Products to Users to the address given by them.  In the case of shipments in Argentina, Elementos Argentinos may choose to send the product to the customer’s address or to the land transport terminal nearest to the shipping address.

    About our Products: as each of our products is unique and fully handmade, color, design pattern and size may slightly vary from rug to rug, in relation to the pictures shown (i.e. size may vary up to +/- 4% from the original measure). However, our rugs are thoroughly checked and only delivered to customers if the strict quality standards that our company has been following for the last 18 years, are met.

    About the Colors: Different color display settings on computer monitors (laptops, PCs, cell phones, tablets, etc.) can have an effect on the appearance of colors, sizes and design patterns, for this reason we compared all our offered and available colors with the Pantone Textile PTX international guide.

    When selecting the color during the design process, the name of such color will appear next to it, along with its respective Pantone code. In order to know accurately the color you are about to choose for your rug, you can look for it by its code in the Pantone Textile PTX international guide.

    Pantone® is a color worldwide known authority; it provides color systems and state- of- the- art technology for the selection and proper communication of colors for different type of industries.

    Delivery time: Products in the “Shop Online” section with “Delivery Times: Immediate” have an estimated delivery time of 5 to 7 business days within Argentina. Products in the “Shop Online” section with “Delivery Times: 6 to 8 weeks” and Products in the “Design your rug!” section, contemplate the following delivery times: Andes rugs take 6 to 8 weeks for woven and one additional week for delivery. Monte rugs take 6 to 8 weeks for woven and one additional week for delivery. 

    Shipping Charges: Amounts under “Shipping Charges” do not include custom taxes that shall be paid by User.

    International free shipments and paid shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. Elementos Argentinos has no control over these charges and cannot predict what they might be.

    For specific information, please consult with your local government import office.

    If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.

    Returns and Exchanges:

    National Sales: All in-stock products (listed on the site as “Available Immediately”) purchased in Argentina through www.elementosargentinos.com.ar can be exchanged within thirty (30) calendar days or returned within seventy-two (72) business hours from the date the order was received.

    Products must be unused and in the same condition in which they were sent, and the original packaging and tags (boxes, plastic bags, labels, etc.) must be in good condition.

    If you would like to exchange or return a product bought in Argentina on www.elementosargentinos.com.ar, send us an email to [email protected] telling us the reason why you would like to exchange or return it. Don’t forget to include your name and telephone number.
    Once we have this information, our Customer Service department will contact you to arrange everything.

    Personalized products (custom-made rugs designed through the Design Your Rug! section or custom-made rugs made at the customer’s request and listed on the site as “6 to 8 Weeks Shipping” or any other delivery time that isn’t “Immediate”) cannot be exchanged or returned.

    You may make an exchange or return at any of our stores. If you are unable to get to them, send us the product in its original packaging to Gurruchaga 1881, Ciudad Autónoma de Buenos Aires, CP 1414, together with your purchase information: First and Last Name, Order Number, Telephone Number and Email.

    Please send us an email to [email protected] with the tracking number and shipping company used to send the product.

    For products purchased in Argentina with free shipping, the customer will be responsible for any shipping charges associated with the exchange or return.

    In the case of product returns, the refund (which will be credited to your credit card or reimbursed via bank transfer) will be issued once the product has been received at our warehouse and we have verified that it has not been used, is in good condition and its original packaging and tags are intact.

    The amount you paid for the product when you bought it will be used for returns, regardless of whether the price has changed at the time of return.

    International Sales: Unfortunately, all international sales are final.

    Online Information: Elementos Argentinos does every effort to accurately describe the offered Products. However, we cannot guarantee that descriptions or any other Website content are precise, complete and reliable, updated or free of mistakes. Prices of products may change without prior notice.

    Website Availability: users accept and acknowledge that our Website may not always be available due to technical defects, internet failures or due to any other reason outside our scope of our control and none of these facts will result in Elementos Argentinos´ liability. Elementos Argentinos shall not be responsible for any bug that may affect Users´ equipment as a result of accessing, using or browsing our Website or for any data, file, text or data transfer.

    Terms and Conditions: Elementos Argentinos may change Terms and Conditions at any time and publishing such changes on the Website.

    Order cancellation: Elementos Argentinos may, for any circumstance that may arise and after goods were bought by User, cancel the purchase due to lack of stock availability; lack of authorization to process the transaction by the credit card issuer or administrator or; due to any issue identified by the Office of Fraud Prevention. In any such event our Customer Department will contact Users to inform them the facts, and request additional information or make verifications prior to delivery, if needed.

    Website Changes: Elementos Argentinos reserves the right to change, limit or cancel the scope or the functions of the Website at any time. Although we do any effort to offer our service without technical problems, sometimes Website use may be partially or totally unavailable due to Website maintenance, development and/or other related activities. Under certain circumstances some data may be lost. Under no circumstances Elementos Argentinos shall be liable for Website service unavailability, technical problems or data loss.

    Intellectual Property: Elementos Argentinos owns all the intellectual property and other rights on this Website including rights on the service provision, published contents, images, videos and data bases (hereinafter “Protected Property”). Changes, reproductions, publications, third party´s data transfer and/or other use of Protected Property without the prior written consent of Elementos Argentinos is expressly forbidden.

    Jurisdiction: All the provisions in this agreement shall be governed by the Argentine Republic laws in force; such laws are available for reading at www.mecon.gov.ar. Any conflict arising from this agreement, its existence, validity, interpretation, scope or compliance shall be subject to the first circuit courts of Capital Federal.

    Inquiries: Should you have any inquire about these Terms and Conditions, you can contact us at [email protected]

    Andes Colors.

    Click to enlarge images.

    How do I know if the colors I see on my screen are real?

    The various devices we use (laptops, home computers, phones, tablets, etc.) generate different colors of the same image. That’s why we compared each of the colors available to the Pantone® Textile TPX international guide and created a Color Catalog available on the Online Store section of this website.

    In order to be sure of the color you are about to choose for your rug, you may search it by code on the Pantone® Textile TPX guide or on the web (it won’t be as accurate as having an actual guide, but it will give you a more precise idea of that color)

    Pantone® is a recognized global authority on color, provider of color systems and leading technology for the selection and proper communication of colors for a wide variety of industries.

    Monte Colors.

    Click to enlarge images.

    How do I know if the colors I see on my screen are real?

    The various devices we use (laptops, home computers, phones, tablets, etc.) generate different colors of the same image. That’s why we compared each of the colors available to the Pantone® Textile TPX international guide and created a Color Catalog available on the Online Store section of this website.

    In order to be sure of the color you are about to choose for your rug, you may search it by code on the Pantone® Textile TPX guide or on the web (it won’t be as accurate as having an actual guide, but it will give you a more precise idea of that color)

    Pantone® is a recognized global authority on color, provider of color systems and leading technology for the selection and proper communication of colors for a wide variety of industries.

    Color Catalog.

    MONTE

    COLORS

    Check Catalog

    ANDES

    COLORS

    Check Catalog