Terms & Conditions

Hi! Welcome to elementosargentinos.com.ar website (hereinafter “Website”). Your use of this Website is governed by the following terms and conditions. User/s refers to Website visitors and customers who place their orders through our Website (hereinafter “User/s”).These Terms and Conditions apply to your access and use of the Website. Your use of our Web Site constitutes your agreement to follow these Terms and Conditions and to be bound by them: please make sure you have read, understood and accepted all our Terms and Conditions.

Products and services offered on our Website (hereinafter “Products”) will only be available for people with full legal capacity to enter into contracts. Our Products cannot be bought by people lacking such legal capacity or underage. Any acts carried out by them through this Website shall be the responsibility of their parents, guardians, legal guardians or curators and shall be deemed as performed by them acting in an authorized capacity.

Users must provide some personal information to buy our products on line.It is processed and kept in servers or magnetic media with high security standards and material and technological protection.

Users accept that service-related information and technical processing may be transferred unencrypted in the following cases (a) intra network transference, and (b) adjustment changes to fit net or device connection technical requirements.

Making an order:

a) You must click on the “Design your rug” section on the Website:

  • 1. Select texture.
  • 2. Select design.
  • 3. Select size and colors.
  • 4. Agree to the Terms and Conditions.
  • 5. Confirm your order by clicking PROCEED TO CHECKOUT.
  • 6. Confirm your order by entering the data on your credit card.

or

a) You must click on the “Online Store” section on the Website:

  • 1. Choose a Product / Rug for sale.
  • 2. Add it to the cart.
  • 4. Agree to the Terms and Conditions.
  • 5. Confirm your order by entering your credit card information.
  • 6. Confirm your order by entering the data on your credit card.

Your offer to purchase Elementos Argentinos´ products shall not be deemed to be accepted until we send you an email with the order confirmation. Sell is deemed completed when Elementos Argentinos successfully complete payment collection process. Elementos Argentinos will deliver its Products to Users to the address given by them.  In the case of shipments in Argentina, Elementos Argentinos may choose to send the product to the customer’s address or to the land transport terminal nearest to the shipping address.

About our Products: as each of our products is unique and fully handmade, color, design pattern and size may slightly vary from rug to rug, in relation to the pictures shown (i.e. size may vary up to +/- 4% from the original measure). However, our rugs are thoroughly checked and only delivered to customers if the strict quality standards that our company has been following for the last 15 years, are met.

About the Colors: Different color display settings on computer monitors (laptops, PCs, cell phones, tablets, etc.) can have an effect on the appearance of colors, sizes and design patterns, for this reason we compared all our offered and available colors with the Pantone Textile PTX international guide.

When selecting the color during the design process, the name of such color will appear next to it, along with its respective Pantone code. In order to know accurately the color you are about to choose for your rug, you can look for it by its code in the Pantone Textile PTX international guide.

Pantone® is a color worldwide known authority; it provides color systems and state- of- the- art technology for the selection and proper communication of colors for different type of industries.

About our Rugs for Sale on the “Online Store” section: the pictures in this section correspond to the product that is offered, however, different color display settings on computer monitors (laptops, PCs, cell phones, tablets, etc.) may have an effect on the appearance of colors.

Delivery time: Products in the “Online Store” section with Delivery Times: Immediate have an estimated delivery time of 5 to 7 business days. Products in the “Online Store” section with Delivery Times: 4 to 6 weeks and Products  in the “Design your rug!” section contemplate the following delivery times: Los Andes rugs take 4 to 6 weeks for woven and one additional week for delivery. Del Monte rugs take 4 to 6 weeks for woven and one additional week for delivery. 

Shipping Charges: Amounts under “Shipping Charges” do not include custom taxes that shall be paid by User.

International free shipments and paid shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. Elementos Argentinos has no control over these charges and cannot predict what they might be.

For specific information, please consult with your local government import office.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.

Returns and Exchanges:

National Sales: All in-stock products (listed on the site as “Available Immediately”) purchased in Argentina through www.elementosargentinos.com.ar can be exchanged within thirty (30) calendar days or returned within seventy-two (72) business hours from the date the order was received.

Products must be unused and in the same condition in which they were sent, and the original packaging and tags (boxes, plastic bags, labels, etc.) must be in good condition.

If you would like to exchange or return a product bought in Argentina on www.elementosargentinos.com.ar, send us an email to [email protected] telling us the reason why you would like to exchange or return it. Don’t forget to include your name and telephone number.
Once we have this information, our Customer Service department will contact you to arrange everything.

Personalized products (custom-made rugs designed through the Design Your Rug! section or custom-made rugs made at the customer’s request and listed on the site as “4 to 6 Weeks Shipping” or any other delivery time that isn’t “Immediate”) cannot be exchanged or returned.

You may make an exchange or return at any of our stores. If you are unable to get to them, send us the product in its original packaging to Gurruchaga 1881, Ciudad Autónoma de Buenos Aires, CP 1414, together with your purchase information: First and Last Names, Order Number, Telephone Number and Email.

Please send us an email to [email protected] with the tracking number and shipping company used to send the product.

For products purchased in Argentina with free shipping, the customer will be responsible for any shipping charges associated with the exchange or return.

In the case of product returns, the refund (which will be credited to your credit card or reimbursed via bank transfer) will be issued once the product has been received at our warehouse and we have verified that it has not been used, is in good condition and its original packaging and tags are intact.

The amount you paid for the product when you bought it will be used for returns, regardless of whether the price has changed at the time of return.

International Sales: Unfortunately, for international sales, all sales are final.

Online Information: Elementos Argentinos does every effort to accurately describe the offered Products. However, we cannot guarantee that descriptions or any other Website content are precise, complete and reliable, updated or free of mistakes. Prices of products may change without prior notice.

Website Availability: users accept and acknowledge that our Website may not always be available due to technical defects, internet failures or due to any other reason outside our scope of our control and none of these facts will result in Elementos Argentinos´ liability. Elementos Argentinos shall not be responsible for any bug that may affect Users´ equipment as a result of accessing, using or browsing our Website or for any data, file, text or data transfer.

Terms and Conditions: Elementos Argentinos may change Terms and Conditions at any time and publishing such changes on the Website.

Order cancellation: Elementos Argentinos may, for any circumstance that may arise and after goods were bought by User, cancel the purchase due to lack of stock availability; lack of authorization to process the transaction by the credit card issuer or administrator or; due to any issue identified by the Office of Fraud Prevention. In any such event our Customer Department will contact Users to inform them the facts, and request additional information or make verifications prior to delivery, if needed.

Website Changes: Elementos Argentinos reserves the right to change, limit or cancel the scope or the functions of the Website at any time. Although we do any effort to offer our service without technical problems, sometimes Website use may be partially or totally unavailable due to Website maintenance, development and/or other related activities. Under certain circumstances some data may be lost. Under no circumstances Elementos Argentinos shall be liable for Website service unavailability, technical problems or data loss.

Intellectual Property: Elementos Argentinos owns all the intellectual property and other rights on this Website including rights on the service provision, published contents, images, videos and data bases (hereinafter “Protected Property”). Changes, reproductions, publications, third party´s data transfer and/or other use of Protected Property without the prior written consent of Elementos Argentinos is expressly forbidden.

Jurisdiction: All the provisions in this agreement shall be governed by the Argentine Republic laws in force; such laws are available for reading at www.mecon.gov.ar. Any conflict arising from this agreement, its existence, validity, interpretation, scope or compliance shall be subject to the first circuit courts of Capital Federal.

Inquiries: Should you have any inquire about these Terms and Conditions, you can contact us at [email protected]