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placing, care and cleaning

We weave and deliver between 80 and 140 rugs every month, and one of the things that brings us the most joy is meeting clients whose rugs, even after many years, look just as beautiful as they did on day one.

To help yours stand the test of time, we’d like to share a few simple care tips that make all the difference.

placing your rug in 3 steps placing your rug in 3 steps

placing

placing your rug in 3 steps

  • 1. Receiving your rug 1. Receiving your rug

    Unfold the rug and lay it out in the space where it will be located.

    Your rug may have creases in the spots where it was folded. Once it is fully laid out and over a period of time, the weave will settle down and the creases will completely disappear.

    To speed up this process, the easiest thing to do is fold the rug along the same creases, but in the opposite direction, and apply a little pressure.

  • 2. Always use a non-slip pad 2. Always use a non-slip pad

    The non-slip pad, a mesh mat that is laid on the floor and simply placed underneath the rug without the need to stick it or sew it to the rug, is vital for the following reasons:

    SAFETY: It secures your rug to the floor and prevents the rug from moving, providing more safety for everyday use. PRESERVATION: It protects the rug from the weight of furniture and provides added thickness, making the rug more plush and comfortable. CLEANING: It helps to keep the rug clean by sending dust and sand (which are abrasive and harmful to the fibers) through the weave and depositing them onto the floor underneath. See “Placing your rug” tutorial.

  • 3. Placing it 3. Placing it

    Roll up the rug and set it aside. Place the non-slip pad (we suggest you use masking tape or another kind of tape to secure the pad while laying the rug and removing the tape when done). Carefully rest the rolled-up rug at one end of the non-slip pad, and unroll it slowly so that the non-slip pad does not crumple up. With a pair of scissors, carefully trim the exposed edges of the non-slip pad that are peeking out along the edges of the rug. See “Placing your rug” tutorial.

CARE & CLEANING TIPS

  • It is VERY important for the vacuuming to be gentle and with no friction.

    Use the largest attachment tool on the vacuum hose so that the amount of suction is not very strong and make sure that the attachment doesn’t have any kind of brush.

    At least once per month, do a more thorough cleaning of your rug by vacuuming both the front and the back side of the rug, and flipping it back over again to vacuum the front a second time.

    See Maintenance tutorial.

  • Direct exposure to sunlight (or to any other intense light such as halogen bulbs) and/or extended periods of time can cause the textile to become discolored (both with your hand-woven rug and any other type of textile, leather, wood, etc.), which is why we suggest that you avoid any direct light exposure or try filtering it with the use of curtains, blinds, shades or screens.

    See Maintenance tutorial.

  • As time goes by and depending on how you use your rug, it’s likely that there will be fibers that will come loose causing some pilling.

    Rug specialists should be able to solve this issue, or, another option would be to “shave” the rug by using a hair or beard trimmer, in which case you would need to trim flush with the rug in a very careful manner so as to not damage or ruin the structure of the weave.

    See Keep your rug like new tutorial.

  • The first thing you should always do is react quickly to prevent the stain from drying.

    LIQUID STAIN: use white paper towels or a white cloth, going from the edges towards the center of the rug so that the stain doesn’t spread.

    SOLID STAIN*: Use a spoon to scrape off and remove any solid stains.

    Prepare a solution of warm water, with a few drops of neutral PH liquid soap special for woolens, and a splash of white vinegar. Place a white towel between the rug and the floor, to absorb excess liquid. Apply the preparation with a damp clean sponge directly on the stain, and then clean it with a clean white cloth.

    Repeat these steps as many times as necessary, until the stain is removed. Dry well with a white towel.

    When cleaning, both with the sponge and with the towel, do it with gentle vertical movements, without scrubbing, to avoid pilling.

    If the stain persists, we suggest a professional cleaning.

    See Removing stains tutorial.

  • If a deep cleaning is required, we recommend using only professional cleaning services and specialized rug cleaners with experience in handmade flatweave rugs (such as ours or traditional Moroccan rugs).

TUTORIALS

  • PLACING YOUR RUG
    PLACING YOUR RUG
  • MAINTENANCE
    MAINTENANCE
  • REMOVING STAINS
    REMOVING STAINS
  • KEEP YOUR RUG LIKE NEW